Kathy-Ann B

I am pleased with Booklocker ongoing support

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I am pleased with Booklocker ongoing support
When I have had difficulty with Amazon trickery in diverting my royalties, Booklocker.com has had the knowledge and skill to renegotiate contracts that benefit the author. I find communication easy and their commitment to their authors strong. I am proud to be published by Booklocker.com
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Pros:
  • Personal care by people who care
Cons:
  • I have no complaints

Preferred solution: I’d like the satisfaction of Indy authors knowing this is a trustworthy company

User's recommendation: Take full advantage of Booklocker.com quick messaging system. They are responsive.

Renata F Pjw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Paris, Ile-De-France

I was born at night, but not last night.

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I want to state out of the gate- I am not a "customer". I opted against going with the firm.

My experience was limited to message exchange as evidently it is believed that typing back and forth accomplishes more than a phone call.

First Warning Sign for me was a " email only" contact construct.

The firm wants to take a piece of net sales, control the payments AND they expect the customer to pay upfront?

Only a fool would agree to this. One is either acting as a publisher, or one is offering a service to deliver a product to the customer.

If a firm wants to be my ' publisher' and take proceeds from sales- then I ( or anybody else) should not have to pay anything.

The " contract" they offer - I had it reviewed by an attorney , who said " You would have to be a complete idiot to sign this".

These people expect authors to pay, ( acting as a service provider) AND then take a cut of sales( acting as publisher). This is insane and you should RUN

View full review
Pros:
  • Are affordable upfront
Cons:
  • Are playing both sides

User's recommendation: RUN , don't walk, RUN away

Anonymous

Deceptive contract

I signed a DIY contract with #booklocker which means all they had to was print the book. I signed the contract which stated the book would have to be sold at booklockers minimum price.

I didn't think much of it until they told me I would have to pri emy386 page paperback at $18.95! I balked at that price and asked for refund. They refused saying they had already started work on the book which was complete bull because I handed them everything completely done cover and all. How ridiculous to price a paperback at almost $20 when the ebook sells for 3.99.So be warned.

#booklockers contract is deceptive.

They don't state the minimum price for your book until you're signed. I would up self publishing both formats on kdp and couldn't be more pleased with the results.save your money and avoid #booklocker!

View full review
Loss:
$149
Cons:
  • Deceptive pricing and contract

Preferred solution: Full refund

User's recommendation: Avoid #booklocker! Rip off!

3 comments
Florice Yuw

Wendie Pecharsky, author of The *** of Buchenwald, first contacted us in 2019 about publishing her book. She contacted us again in 2021, saying, "I've done quite a lot of research, and your service seems to be the most friendly and affordable." That is correct.

BookLocker has been in business for more than 20 years, has published more than 13,000 print and electronic titles, and has an excellent reputation. In 2022, Wendie contacted us yet again, and said she had considered using another company, but "I was reading the complaints and I'm worried about the quality of the paperback." We provided her with our specs, and told her she could sign up for our D.I.Y. package for only $149 since her files were already formatted. We exchanged several messages over a 3-week period.

She then notified us that she wanted to terminate, and wanted a refund. Our contract states that no refunds are available for D.I.Y. projects. The cost is only $149 and we must not only exchange correspondence with the author about their project, but we must also check their files to ensure they are formatted to the printer's specs.

We had already performed all of those services for the author when she decided she wanted to terminate. We publish high quality trade paperback books (and hardcovers, of course) and our prices are in line with traditionally published books of the same quality. We do not publish mass-market paperback books with thin covers and cheap newsprint interiors. Since we break even on setup fees, and earn our profits on book sales, and since we've grown significantly since 1998, our prices are clearly not an impediment to buyers.

Ebooks can be priced as low as $2.99 and most folks are happy to buy the ebook edition to avoid print and shipping fees.

However, we still sell far more print books than ebooks. Angela Hoy President & CEO BookLocker.com, Inc.

Guest

They also charge the author $18.00 per year to keep your book 'on file'. A bit strange.

I quite dislike their 'minimum charge' for a paperback as well.

That is for the Author to decide pursuant to research, market analysis and proper pricing. Few consumers will buy an independent Author's work for $26.00 (as I was informed my book must be sold.) NOT cool.

Florice Yuw
reply icon Replying to comment of Guest-2151646

BookLocker's printer/distributor charges an annual fee for each active print title. That is in the contract.

Many of our competitors charge upwards of $75/year for the exact same fee. And, they use the same printer/distributor. The fee is more than fair and it keeps a book active in their systems, as well as ours, regardless if a title is actively selling or not. Any incoming royalties, of course, help pay for that fee.

Per my comment above: We publish high quality trade paperback books (and hardcovers, of course) and our prices are in line with traditionally published books of the same quality. We do not publish mass-market paperback books with thin covers and cheap newsprint interiors. Since we break even on setup fees, and earn our profits on book sales, and since we've grown significantly since 1998, our prices are clearly not an impediment to buyers. Ebooks can be priced as low as $2.99 and most folks are happy to buy the ebook edition to avoid print and shipping fees.

However, we still sell far more print books than ebooks. Angela Hoy President & CEO BookLocker.com, Inc.

View more comments (2)
Stephen M Ipd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Booklocker deserves a fair review

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Booklocker deserves a fair review
I am completing a manuscript for my second Booklocker book. It is my sixth book since I began writing in 1991. Greenwood Press did my first with a Foreword by the legendary actress, Helen Hayes. I co-authored two books for Skyhorse with slugs on the back by Rock and Roll Hall of Famers and a Foreword by a world-renown sportswriter. Booklocker was my first POD experience. I chose them because they seemed knowledgeable, capable, and would allow me to create a book that was faithful to my own vision, with no compromises. I could also save time not shopping around a book proposal. My review here is that Angela Hoy and her group are supportive, skilled, and savvy. Their products are reasonably priced and professional. Moreover, the commissions on my sales are far more generous than I received from my previous publishers. Theyve been fun to work with. I give them five stars and consider myself lucky to have found them. Thank you, Booklocker.
View full review

Preferred solution: No solution. I thought the reviews were harsh compared to my experience.

User's recommendation: Give Booklocker a chance

1 comment
Guest

abc

Bob B Wee

A Quailty Company: Booklocker

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Ten years ago, Booklocker helped me publish my first book. I was so impressed with Angela Hoy, the fearless leader at Booklocker, that I published my next four books with Booklocker.

As you may have already guessed, my current book project will be published by Angela and her crew. Down the road, Booklocker will be called upon to publish the future manuscripts that reside in my dreams!

Bob Rogers

View full review
Reason of review:
Exactly as described/ advertised
5 comments
Guest

This does not look like a real, objective review. There are no Booklocker books by Bob Rogers on Amazon.

So if you really did use Booklocker and they failed to get your books on the world's largest distribution platform, then no, they are not doing a good job. And if your name is not Bob Rogers, then this does not look like an authentic review.

Guest
reply icon Replying to comment of Guest-1994188

Greetings and salutations. I am Bob Rogers.

There are several authors with the same name on the Internet. My titles have been available on Amazon since my first book in 2009. The latest was a second edition released about five months ago. I suggest that you visit my website for a list of my titles.

Then check Amazon.

I stand by my praise of Booklocker. Here’s my website: bobrogers.biz

Guest

This does not sound like an objective review by a customer.

Florice Yuw
reply icon Replying to comment of Guest-1994182

ATTN: Wendie Pecharsky, the author of The *** of Buchenwald: Her Tainted Legacy, and the person who is criticizing and libeling this innocent author - Yes, Bob Rogers is a real author and his books are on BookLocker, Amazon.com, BarnesandNoble.com, Chapters.ca, BooksAMillion.com, and numerous other retailers across the globe. Attacking another author in this way is unprofessional and downright childish.

Bob's currently active titles are: - First Dark: A Buffalo Soldier's Story - Sesquicentennial Edition (paperback, hardcover, and ebook) - Sacrifice at Shiloh Church (ebook) - The Laced Chameleon (paperback, hardcover, and ebook) - HITTING LIFE'S CURVEBALLS (paperback and ebook) - Will and Dena: Love and Life in World War II (paperback and ebook) I recommend you immediately send an apology to Mr. Rogers, and retract your hateful and libelous comments from this website. Mr.

Rogers is a lovely gentleman and he did nothing to deserve your sour vitriol. Angela Hoy President & CEO BookLocker.com, Inc.

Guest

That hasn't been my experience. I would avoid if you are a new author.

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Dan K Uzd

My email was rejected as being invalid. Try it and see for yourself. Danfkelly@***.net

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I can find no way to contact them. I have five edited novels; three are a trilogy, and two are stand alone novels. I have my own book covers ready to go. I thought we had a good opportunity to share a profitable future together, but I can't find a way around their protective system so that they can review the work. The titles are: BITTER CANDY - 80,700 words, THE SATAN SOLUTION - 67,800 words THE PALADIN INITIATIVE - 75,670 words, complete the trilogy. GOD GAMES - 89,500 words. A stand- alone novel. JARDINE - 67,000 words. A stand-alone novel. I am currently editing ten short stories of mine (about 24,000 words) to put together for a Twilight Zone type short story book titled, Tales from the Smarty Man's Café. A Café where people go after death and share their lives stories before moving on to the next place in their life's journey. Dan Kelly
View full review
Reason of review:
I can't find a way to share my work.

Preferred solution: Let the company propose a solution

1 comment
Guest

The author above was confused, and posted this complaint in error. His attorney, Troy R.

Millikan, sent a certified letter (Article No. 7018 03** **01 4194 ****) to Pissed Consumer on August 28, 2018 to request removal of the post above. It states: I, Dan F. Kelly, an writing to request that the post made contained false information and I would like said post to be removed from PissedConsumer.com.

I, Dan F. Kelly, am the user who posted the information that I am now seeking to remove. At the time of the post (June 2, 2018), the information contained in said post was incorrect and contained false information. He also included all of his contact information in the letter, per PisssdConsumer.com's requirements.

As of this date, this website has not removed the complaint. Mr. Kelly did indeed publish his book, Bitter Candy, through BookLocker and he is so happy with our services that he is now publishing three more books with us.

BookLocker's fees are among the lowest in the industry and BookLocker has one of the best reputations, not only for customer service, but for quality and speed as well. https://publishing.booklocker.com/ Angela Hoy, Publisher BookLocker.com, Inc.

Anonymous

BookLocker - Ordered an E-Book, and also got nothing!

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I ordered an eBook this morning and received the message "Thank you for placing an order with us! We're processing your order and will email you shortly". That was about 4 hours ago. The wording implies the transaction was successful as I did not get any message contrary to this such as 'transaction declined', but now I must wait for hours for the download link...? I also emailed their customer services but have had no reply. I'm assuming the transaction did not go through - either way, this order is now cancelled as I'll be purchasing the book via Amazon with an instant download and instant email confirmation.
View full review
Loss:
$5
Cons:
  • Lack of response
Reason of review:
Order processing issue

Preferred solution: Full refund

1 comment
Guest

The customer's order was put on hold for potential fraud. We have this fraud alert in place to protect our authors.

Our tech folks then investigate. If the order is deemed fraud, it is deleted.

If it is not, we send the customer the download link. Either, way, their card isn't charged unless the order is legitimate.

Anonymous
map-marker Other Location, New York

Ordered an E-Book, and got nothing!

I ordered a book for my wife, completed the transaction and waited for the "instant download". After an hour, still no download! Tried the support e-mail and was ignored! After 3 e-mail attempts I cancelled the payment. Ignoring customers is no way to do business! Why even bother to have a business if you're not going to follow through and make sure the customer is satisfied?? The quickest way to anger a customer is to not respond to their inquiries. I won't be doing business with Booklocker ever again! I'm curious if this is just an oversight, or if this is an ongoing issue. I guess that I will try another website and hope that I will have better luck.
View full review
3 comments
Guest

When someone orders an ebook from our site, they are instantly taken to a download page (provided their card isn't declined, of course). And, in their subsequent email receipt, they are provided with the download link again.

The ebook delivery system is automated and we respond quickly to every customer support request we receive. It sounds like your Internet connection may have timed out, that there was perhaps a burp in your connectivity, or that your card may have been declined. I'm sorry about your experience.

If you had contacted us, we could have immediately researched the issue for you. If you never received an email receipt, your card was never charged.

Guest
reply icon Replying to comment of Guest-1290762

"If you had contacted us." Really? He tried three times.

"Tried the support e-mail and was ignored! After 3 e-mail attempts I cancelled the payment." You've added insult to injury.

Guest

I saw there have been issues with their customer service from day one. Will not give out a phone number so as not to be bothered by complaints. Rip off report has more.

View more comments (2)
A.L D
map-marker Syracuse, New York

Publishing.booklocker.com They are a self-publishing company that has stolen my $1274.

I contracted with Booklocker .com to publish my popular agricultural/food history book. They read & viewed my book and accepted it and I signed their contract. The contract stated the usual about not plagerizing, violating copyright etc and in a separate sentence said if I did any of the bad things stipulated and they got sued I would have to pay the cost for the suit.I signed the contract and paid a flat fee of $1274. for their services which would include a book cover,inside formatting, printing and marketing. I designed the cover and they formatted it for the printers then my manuscript went to the formatter Gwen who is in Canada.It was struggle working with her, she was nice but inept. She stated 14 days to complete, we were still struggling in the 4th week when Angie demands I supply her with written permission for SOME of the images in my book. I mention that that's not in the contract and that I have it covered. She explodes calling me a thief, lier and even a ***. I mention that I hired her and that her behavior is unacceptable. She goes on even more, threatening me with the FBI, charging I'm trying to get her arrested. She's hysterical. At this point I don't want any part of her.She says I can buy the cover for $200.,$700 for the formatting which never got finished and without images, because of my criminal behavior and a refund of $300. I bought a package, not useless parts and I haven't gotten what I paid for and she's nowoffering NO refund and is keeping my money.Sh's a fraud & a thief.
View full review
Loss:
$1274
2 comments
Guest

SUMMARY: WORK HAS ALREADY BEEN DONE BUT ANN DUBOIS (a.k.a. "Stat") HAS THUS FAR FAILED TO PROVIDE US WITH WRITTEN PERMISSION FROM COPYRIGHT OWNERS OF IMAGES SHE INCLUDED IN HER BOOK. AS CREATIVES OURSELVES, WE RESPECT THE COPYRIGHTS OF OTHERS. WE DO NOT COMMIT COPYRIGHT INFRINGEMENT.

Seventy hours of design work and original cover design have already been completed on Ann DuBois' book, The Big Apples of New York. However, she has thus far failed to provide us with written permission from the copyright owners of images she included in her book. Using images without permission from the copyright owners is a violation of federal copyright law. We do not commit copyright infringement and copyright and trademark infringement are a violation of Ann DuBois' contract. Per her contact, if there is a problem with a book (see details below), the book is put on hold until those problems are fixed. Ann DuBois' refusal to provide permissions has forced us to put the book on hold.

We have repeatedly requested copies of these permissions that Ann DuBois allegedly has but she has refused to provide them. Therefore, we can only assume that the permissions do not exist. Otherwise, why refuse to provide copies?

Ann DuBois further implied she didn't have permission by insisting she would be the only one legally liable because she would give us a "waiver." Of course, a "waiver" won't stop anyone from filing a lawsuit against us or the designer.

When we attempted to educate Ann DuBois about copyrights and the penalties that can be assessed for each violation, she got very upset and demanded we publish her book without the permissions, or refund all her money. The design work on the book (70 hours on the interior file alone) had already been completed. Had we known Ann DuBois did not have permission from the copyright owners of the images she used, we would have rejected her book.

Ann DuBois' claims above about "liar" and "thief" are false. However, if someone claims they have something they don't, that is a lie and if someone uses another person's original artwork without permission, that person is a thief.

I did use the work "***" (see below) because Ann DuBois was extremely rude and unprofessional to us and to the designer (see email quotes below). She demanded we do as she said (publish her book without proof of permissions) simply because she paid us. Again, copyright infringement is a violation of Ann DuBois' contract. She paid us to publish a book. She did not pay us to violate federal copyright law. Using someone else's work for profit without permission is not only illegal, it's just plain wrong.

In my email to her, I wrote: "Our website clearly states 'we don't work with jerks' and you're being a *** to Gwen and now also to me. You are unprofessional and rude and you have no respect for copyrights owned by others. How would you feel if somebody created copies of your book and sold them for profit without your permission and without remuneration to you?"

Dealing with Ann DuBois has been less than pleasant on many levels, which is why we offered her a partial refund (all of our fees but not the designers' fees because their work was already done) and her production files. Here are just two of the comments she has sent by email:

"Ange (sic) has been hired by me!"

and

"Have you forgotten that I hired you too (sic) work for me? You need to change your behavior to me.After all I'm paying you. Correct?"

So, yes, she was being a "***" to us. And, when someone puts us and our designers at potential risk of numerous lawsuits, with penalties ranging from $750 to $150,000 per infringement, I tell it like it is. This is a very serious matter.

Ann DuBois also lied above when she claimed we've only published one children's book. We have published more than 5,000 books in the past 15 years and several of them were color-interior books, including children's titles. If Ann DuBois will post blatant lies about us here, that further shows we made the right decision in not believing her claims about having the permissions. We certainly could not "take her word for it" after the odd, defensive and unprofessional emails she sent.

DETAILS: Ann DuBois (a.k.a. "Stat") of Stamford, NY, the author of The Big Apples of New York, submitted a manuscript to our firm that contained images that we later discovered (only after 70 hours of formatting were complete) were taken directly from the Internet. She has refused to provide us with permissions for those images, potentially putting us, the designer, and even herself at risk of several copyright infringement lawsuits. Ann DuBois further implied she didn't have permission by insisting she would be the only one legally liable because she would give us a "waiver." Of course, a "waiver" won't stop anyone from filing a lawsuit against us or the designer. Implying such further shows Ann DuBois is not knowledgeable about copyright / trademark laws - or lawsuits in general.

Penalties for copyright infringement range from $750 to $150,000 per violation. This is a very serious matter.

One example - Ann DuBois claimed the Apple logo she used was not copyrighted. We explained to her that logos are indeed not copyrighted, they are trademarked, and Apple's logos are trademarked. Apple's website makes it clear that written permission from Apple is required for use of their logos in publications. Ann DuBois made assumptions about its usage, which led us to believe she's made assumptions about using other images as well. She has, thus far, failed to provide us with proof that she has permission to use the Apple logo even after we sent her the link to Apple's website where they provide instructions for requesting permission. I also sent her a link to an article about all the lawsuits Apple has filed against those who have violated their intellectual property rights. She didn't respond to those facts.

Ann DuBois now claims she has permission to use all images but it appears she does not based on her many emails to us, and based on the fact that she has refused to send us copies of those permissions.

Including a "References" or "Credits" page in a book does not give one permission to publish another's artwork without their prior approval.

Ann DuBois' incorrect assumptions about copyrights and a statement she wanted the designer to include in her book (see below) made it clear to us that there were serious potential legal problems with her book. Her errors in statements about using intellectual property owned by others, as well as the statement in her book (below), along with her defensive comments during this time led us to believe she did not have written permission to use all the images she pulled from the Internet. If she did, why such anger and resistance? Why not just forward them to us?

This is the statement Ann DuBois sent to the designer to include in her book:

"Every effort has been made to honor any existing copyright holders of illustration (sic) that are reproduced. If any errors have occurred in this regard ,necessary (sic) corrections will be made in any future printing editions of this book."

(Yes, that would have edited that before it was added to her book!)

Again, Ann DuBois demonstrated a lack of knowledge about copyright and trademark law. That statement basically tells us that Ann DuBois did not, in fact, obtain written permission from all the copyright holders of images she used, and corrections in "future editions" of the book will not prevent a lawsuit. I explained this to her and she still did not provide proof that she has permission to use the images she included in her book.

Since Ann DuBois demonstrated in that statement and in emails to us that she does not understand copyright/trademark laws, we must, of course, review all permissions before we can proceed. While Ann DuBois may not be knowledgeable about copyright and trademark laws, ignorance is no excuse for violating the law. We, of course, can't allow ourselves to be put at risk based on a simple email from Ann DuBois stating she does have the permissions - especially after everything that has transpired.

In other words, we can't "take her word for it."

Per Ann DuBois' contract:

"The Author states that the Work is not currently in the public domain and that the Author is the sole owner and copyright holder of the work, with full power to enter into this contract. The Author states that if the Work has previously been published in whole or in part, that author currently holds all copyrights to the Work and that the author is legally permitted to enter into this agreement."

(NOTE: Ann DuBois has not provided proof that she owns all copyrights to the images in her book, nor that she has obtained permission to use them.)

"The Author hereby states that the Work does not infringe on the privacy of any third party; that he or she is owner of any trademarks and/or trade names associated with the Work; that the Work does not constitute obscenity, hate literature or ILLEGAL CONTENT and that the author has the right to enter into this Agreement."

(NOTE: Copyrighted/trademarked material published without permission is "illegal content.")

"The Company reserves the right to stop advertising and selling books and to freeze all unpaid commissions for any author whose book(s) are involved in a legal dispute or pending legal dispute."

(NOTE: Ann Dubois' use of images without providing permission puts our firm, the designer, and Ann DuBois herself at serious risk of a lawsuit.)

"The Company reserves the right to refuse to sell a book that contains errors or design issues that will result in harm to the Company's and/or the Author's reputation. If an Author submits a manuscript or cover that contains such errors, the Company will make the Author aware of the problems, and will request corrections. If the author refuses to make such changes, the Company will not put the book on the market, and will not refund the Author's fees because the Company will have already processed files, and invested time and money in the book."

(NOTE: Including an image when permission has not been obtained from the copyright owner is indeed an "error" and using images without permission can indeed harm the author's and the publisher's reputations. The book design has indeed been done. The interior designer spent 70 hours on the book and the cover designer finished long ago.)

Per the contract, the book is currently on hold. Ann DuBois can either submit the required permissions, request those images be removed from the book, or accept a refund of our fees only (not the designers' fees as their work has already been done) along with receipt of her production files for use elsewhere. She has refused all of the above.

If Ann DuBois is willing to blatantly lie about us here, how are we to know she's not also lying about having written permission to use the images she placed in her book? We can't. We would be foolish to "take her word for it" when so much is at stake ($750 to $150,000 per violation).

We are advocates for writers', authors', artists' and photographers' rights and that includes fighting for those whose copyrights have been or may be violated. Our copyrights have been violated many times over the years and we know how it feels when someone uses your material for profit without permission. It hurts - a lot. We would never do anything to harm another creative individual in that fashion.

We have published more than 5,000 books in the past 15 years and this is the first time an author has tried to coerce us into publishing images without providing permission. We respect the rights of other creatives and we will NOT violate federal copyright law. Period.

Guest
reply icon Replying to comment of Guest-657600

I have just received the Galley copy of my book, through the same service as this unsatisfied customer bought. It is like night and day.

I found Booklocker to be quick, patient, thorough, and helpful throughout the process. The fact that they are protective on their end, which in turn protects us authors on our end, is a plus.

My first POD book was with Trafford, which over time was fairly helpful, they were three times as expensive...and an on going pitch to buy more services since the publication. I highly recommend Booklocker.

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